Hany I.
نبذة
IT Infrastructure & Systems Manager with 15+ years of experience leading enterprise IT operations for 200+ users across education and trading sectors. Managed 50+ servers, Microsoft 365 environments, and complex network infrastructure with 99.9% uptime. Reduced IT downtime by 40% and cut operational costs by 25% through virtualization, automation, and strategic vendor management. Expert in Windows Server 2012-2019, Active Directory, Azure AD, Sophos XG Firewall, FortiGate Firewall 60F & 80F, VMware, Hyper-V, and ERP implementation. Targeting a Senior IT Manager role in a growth-focused organization.
الخبرات
IT Manager | Nile Establishment for International Trade | March 2026 – Present
* Manage end-to-end IT infrastructure for 200+ users including servers, networks, workstations, and Microsoft 365 environment
* Lead a team of IT staff: recruitment, training, performance monitoring, and task delegation
* Administer Windows Server 2012/2019, Active Directory, and Group Policy for 300+ user accounts
* Implemented Sophos XG Firewall & FortiGate Firewall 60F & 80F, blocking 10,000+ security threats monthly and improving network security by 60%
* Manage IT procurement and vendor contracts, cutting hardware costs by 30%
* Achieved 99.9% system uptime through proactive monitoring and disaster recovery planning
IT Manager | Al-Alamiya Modern School International | Sep 2013 – Feb 2026
* Managed full IT operations for educational institution supporting 1000+ students and 300+ staff
* Administered Windows OS deployment and business applications across 150+ endpoints
* Maintained 99%+ system uptime through preventive maintenance and rapid incident response
* Collaborated with management to execute IT projects within budget and deadlines, upgrading classroom tech including interactive boards and projectors
* Trained staff on new systems, reducing help desk tickets by 35%
IT Support Specialist | El-Abed Trading Company | Aug 2022 – Sep 2024 | Part time
* Implemented and supported multiple ERP systems, streamlining business operations and reducing manual errors
* Administered TCP/IP network: DHCP, DNS, LAN, WAN for 100+ devices
* Performed server maintenance, backup/restore, and patch management ensuring zero data loss
* Diagnosed and resolved hardware/software issues as Tier-1/Tier-2 support, cutting average resolution time by 40%
* Installed and maintained network infrastructure, fingerprint attendance systems, and office equipment
* Onboarded and trained 15+ new employees on IT systems and security protocols