أحمد م.
نبذة
Experienced Customer Support Specialist with a strong background in providing remote customer service through live chat, email, and social media channels. Skilled in resolving customer inquiries, handling billing and refund cases, troubleshooting issues, and delivering professional, empathetic support while maintaining high customer satisfaction.
I have experience working with CRM and ticketing systems, including Genesys, and I am comfortable managing multiple conversations while meeting quality and performance targets. I am detail-oriented, a fast learner, and committed to delivering efficient, customer-focused solutions.
I am currently seeking remote Customer Support opportunities where I can contribute my communication, problem-solving, and customer service skills to help both customers and the business succeed.
الخبرات
Customer service representative at Etisalat Egypt
Provided customer support over the phone by handling inquiries related to services, billing, and technical issues. Resolved customer complaints professionally, delivered effective solutions in line with company policies, and consistently maintained high customer satisfaction while meeting quality and performance targets.
Customer service representative at OSN
Delivered customer support for subscription services through chat and email, billing, payments, renewals, and cancellations. Assisted customers with technical issues related to streaming services while providing a professional customer experience through effective communication, timely responses, and first-contact resolution whenever possible.
Customer service representative at Preply
Provided remote customer support to students and tutors through live chat and email. Assisted with booking issues, subscriptions, payments, refunds, and account-related inquiries while handling complex cases in accordance with company policies. Collaborated with internal teams to ensure timely resolutions and deliver an excellent customer experience.
التعليم
Bachelor of Degree
Cairo University