Noura K.
نبذة عني
# NOUR ABDO
## Administrative Coordinator | HR Specialist | Virtual Assistant | Customer Service Professional
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## PROFESSIONAL SUMMARY
Experienced Administrative and Operations Professional with over 9 years of experience across administrative support, human resources, customer service, virtual assistance, logistics operations, quality assurance, and data management. Skilled in managing daily operations, coordinating communications, organizing databases, handling recruitment processes, and supporting business workflows remotely. Proven ability to multitask, work under pressure, and deliver accurate and efficient administrative support in fast-paced environments.
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## WORK EXPERIENCE
### Customer Service & Data Entry
My Beauty Cosmetics & Skincare Company | 2025 – 2026**
Handled customer inquiries across multiple communication channels (WhatsApp Business, Telegram, Instagram, Snapchat, and website)
Provided timely and professional responses to customer requests and support cases
**Masaaak Real Estate | 2024 – 2025**
* Handled customer inquiries through digital communication channels professionally and efficiently
* Entered and updated client data in internal systems with high accuracy
* Followed up with clients and ensured smooth service delivery
* Supported sales and operational processes to improve customer experience
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### HR Assistant
**Qaswara Real Estate | 2023**
* Assisted in recruitment processes including candidate screening and coordination
* Scheduled and organized interviews with applicants
* Maintained HR records and employee documentation
* Supported onboarding processes and administrative HR tasks
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### Human Resources Specialist
**Qaswat Al-Makan | 2021 – 2023**
* Managed HR operations including employee records and documentation
* Coordinated recruitment activities and follow-ups with candidates
* Supported onboarding and internal HR processes
* Ensured accurate HR filing and data organization
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### Government Clearance & Export Representative
**Orange for Agricultural Crops | 2020 – 2021**
* Managed export documentation and government clearance procedures
* Coordinated logistics operations and shipment processes
* Communicated with authorities and external stakeholders
* Ensured compliance with export regulations
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### Operations & Logistics Coordinator
**Egy Freight | 2020**
* Handled operational documentation and logistics filing systems
* Used Microsoft Outlook for daily communication and coordination
* Managed shipment tracking and internal workflow processes
* Supported administrative and operational tasks
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### Virtual Assistant (Freelance)
**2019**
* Provided remote administrative support to executives and individuals
* Managed calendars, appointments, and task follow-ups
* Organized digital files and conducted online research
* Prepared reports and administrative documents
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### Quality Assurance Manager
**2017 – 2019**
* Monitored service quality and ensured compliance with standards
* Analyzed operational performance and reported issues
* Implemented improvements to workflow efficiency
* Coordinated with teams to enhance service delivery
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### Administrative & Social Media Roles
**2016 – 2017**
* Administrative Secretary – IMAGRO LM Egypt
* Social Media Creator & Manager – Suzuki SA
* Social Media Moderator – Caterpillar Dealer (Saudi Arabia)
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## EDUCATION
Bachelor of Arts (BA) – 2016
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## SKILLS
* Administrative Support
* Human Resources Management
* Customer Service
* Virtual Assistance
* Data Entry & Data Management
* Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
* Google Workspace (Docs, Sheets, Drive)
* Scheduling & Calendar Management
* Report Writing & Documentation
* Logistics & Operations Coordination
* Recruitment & Candidate Coordination
* Communication & Problem Solving
* Time Management & Multitasking
* Remote Work Experience
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## LANGUAGES
* Arabic: Native
* English: Good (Professional Working Level)
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## TOOLS
* Microsoft Office
* Google Workspace
* Zoom
* Microsoft Teams
* WhatsApp Business
* Canva